The Commercial Product Specialist is responsible for supporting the day-to-day support of front-line colleagues as it pertains to Commercial Products. Commercial products are defined as technical software used within the organization to support commercial processes, systems include but are not limited to Built, nCino, and CoStar as well as ancillary systems.

The specialist provides day to day support to front line colleagues who utilize commercial solutions to support their functions within the bank. The team is also responsible for a series of oversight tasks at specified frequency to ensure system bugs, defects or inaccuracies in data are identified and remedied timely, including appropriate escalation as defined in supporting desk procedures.

Additionally, this position will work with product teams to understand change and manage front line expectations positively and efficiently. Along with the key functions listed below, this position will uphold the value that Washington Federal Bank places on simply being nice when servicing our colleagues and clients.

KEY FUNCTIONS:

The primary functions of this role include:

Provide phone or email support to front line colleagues in utilizing the banks commercial solutions
• Meet the banks defined service level agreements to allow for exceptional service to colleagues
• Gather front line review and feedback by identifying common questions, partner with leadership to provide feedback
• Perform oversight tasks to ensure expected performance of systems and high standards of data within systems
• Provide feedback to the Commercial training team to ensure updates to user guides, training videos and other content are maintained as needed
• Spearhead Commercial cleanup projects with limited supervision
• Assist with User Acceptance testing in collaboration with the Commercial Product Analyst

• Minimum of 2 years banking experience preferably in Commercial Banking or Lending.

• Excellent communication skills, strong organizational skills, and advanced customer relations skills.

• Strong technical aptitude to learn and understand banks identified systems including but not limited to Built, nCino, DNA, integrations, API's, etc.

• Ability to quickly determine functional needs from non-technical conversations with users and use analytical skills and tools (e.g., Excel, SQL) to make sound business recommendations.

• Listening skills, understand what people say, probe when appropriate and help them articulate their true needs

• Must be team-oriented, self-motivated, and able to work with minimal supervision.

• Proficiency in Microsoft Office
• Position requires high level of organizational skills, clear and concise verbal and written communication skills including good customer relations skills.
• The position requires proven record of follow through and collaboration.

At WaFd Bank you get all of these great benefits!

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• Bonus programs
• Generous 7% 401(k) employer matching*
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

WaFd Bank Benefits Summary - Click here for more information

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375

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