Customer Retention Maximize customer retention rates by ensuring customer satisfaction, executing pre defined customer touch point/call plan, leading customer training (on site, as needed), anticipating and defending against competitive threats, and leveraging strategic selling framework Menu Expansion Proactively team with AAM& SAE to identify and close menu expansion op

Leads, manages, and develops key competencies for FAS and ATS by co traveling with team; Actively coaches, provides professional feedback, drives best practices to meet annual objectives and developmental goals. Creates, analyzes, and reports on the team's metrics and efficiencies. Coordinates with Implementation; Schedules training time and qualify laboratories for appro